These Terms and Conditions ("Terms") govern your access to and use of all services, software products, and digital offerings provided by QuantaTechLabs ("Company", "we", "our", or "us"), a technology agency and product engineering studio headquartered in India.

By engaging our services, accessing our website (quantatechlabs.com), using Laddoo POS, or signing any service agreement or project proposal, you ("Client", "User", or "you") confirm that you have read, understood, and agree to be legally bound by these Terms. If you do not agree, you must immediately cease use of our services.

These Terms apply to all clients, partners, and users of any QuantaTechLabs product or service. They supersede all prior oral or written agreements unless a separately signed Master Service Agreement (MSA) exists.

QuantaTechLabs provides a broad range of technology services. Each engagement is governed by a specific Statement of Work (SOW) or service agreement, which defines scope, deliverables, timelines, and pricing. General services include:

• Website Development - Custom web design, development, and deployment using modern frameworks including Next.js, React, and related technologies.

• Search Engine Optimisation (SEO) - Technical SEO audits, on-page optimisation, content strategy, backlink management, and performance tracking.

• ERP & CRM Systems - Enterprise resource planning and customer relationship management software, customised and integrated for business workflows.

• Laddoo POS - A proprietary point-of-sale software system. Licensed on a SaaS subscription basis with support, updates, and uptime guarantees defined per plan.

• IT Consulting - Advisory, architecture planning, technology audits, team augmentation, and digital transformation consulting.

• SaaS & Digital Products - Development of software-as-a-service products, mobile applications, and API-driven platforms.

All services are subject to resource availability. We reserve the right to decline projects that conflict with our values or operational capacity.

All pricing is agreed upon in the project proposal or service agreement. The following general payment terms apply across all engagements:

• Project-based work typically requires a 50% advance payment before work commences, with the remaining balance due upon delivery or as specified in the SOW.

• Monthly retainer and SaaS subscription fees (including Laddoo POS) are billed in advance on the first of each billing cycle.

• Invoices are due within 15 days of issuance unless otherwise agreed in writing. Overdue invoices attract a 2% monthly interest charge.

• All prices are exclusive of applicable taxes (GST/VAT) unless explicitly stated otherwise.

• Payments must be made via bank transfer, Razorpay, or other approved payment methods. We do not accept cash payments.

• Failed or disputed payments may result in immediate service suspension until the account is brought current.

We do not offer refunds on completed work, delivered software, or prepaid subscription periods, except where expressly stated in writing or required by applicable law.

We may offer free demonstrations, sandbox environments, or trial periods for certain products including Laddoo POS and custom software platforms. The following conditions apply to all demo and trial access:

• Trial periods are time-limited (typically 14 days) and provided solely for evaluation purposes.

• Data entered during a trial or demo is not guaranteed to be retained after the trial period expires.

• Trial accounts must not be used for commercial transactions, live business operations, or production workloads.

• We reserve the right to terminate any demo account at our discretion without notice.

• Converting from a trial to a paid plan requires formal agreement and payment of the applicable subscription fee.

• Misuse of demo environments - including automated data scraping, reverse engineering, or stress testing - is strictly prohibited.

Intellectual property rights are addressed on a per-engagement basis. The following general principles apply:

• Upon full payment of all invoices, clients receive ownership of custom-developed code and design assets created specifically for their project, unless otherwise specified.

• QuantaTechLabs retains ownership of all proprietary frameworks, tools, internal libraries, methodologies, and pre-existing codebase components used during delivery.

• Laddoo POS and all associated software, source code, APIs, databases, and documentation remain the exclusive intellectual property of QuantaTechLabs. Clients are granted a limited, non-exclusive, non-transferable licence to use the software.

• Clients may not reproduce, resell, sublicence, reverse engineer, or create derivative works from any QuantaTechLabs proprietary software.

• Portfolio rights: We reserve the right to reference completed projects, display work samples, and mention the client relationship in our marketing materials unless a specific NDA prohibits it.

Any third-party components, open-source libraries, or licenced assets incorporated into deliverables remain subject to their original licences.

By engaging our services, you agree to the following obligations:

• Provide accurate, complete, and timely information required for project execution, including content, credentials, and approvals.

• Ensure that all materials, logos, images, and content supplied to us are owned by you or that you hold valid licences for their use.

• Designate an authorised point of contact who has decision-making authority for the project.

• Maintain confidentiality of all login credentials, API keys, and access tokens provided for your software environment.

• Not use our services for any unlawful purpose, including but not limited to spam, phishing, fraud, or violation of third-party rights.

• Promptly report any security vulnerabilities, bugs, or unauthorised access discovered within software we have developed or operate.

• Ensure that your use of Laddoo POS and any connected systems complies with applicable financial regulations, tax laws, and data protection requirements in your jurisdiction.

To the fullest extent permitted by applicable law, QuantaTechLabs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of data, business interruption, or reputational harm.

Our total cumulative liability for any claim arising from or related to our services shall not exceed the total fees paid by the client to QuantaTechLabs in the three (3) months immediately preceding the event giving rise to the claim.

• We do not guarantee uninterrupted, error-free, or completely secure operation of any software or service.

• We are not liable for delays or failures caused by third-party services, hosting providers, APIs, or internet infrastructure outside our control.

• We are not responsible for data loss resulting from client-side actions, failure to maintain backups, or misuse of software.

• SEO results are not guaranteed. Search engine rankings depend on many factors beyond our control, including algorithm changes.

Nothing in these Terms limits our liability for fraud, gross negligence, death, or personal injury caused by our wilful misconduct.

The following restrictions apply to all software, platforms, and digital products provided or licenced by QuantaTechLabs:

• You may not copy, modify, distribute, sell, or sublicence any software without prior written consent.

• Reverse engineering, decompiling, or disassembling any part of Laddoo POS or any other proprietary software is strictly prohibited.

• Automated scraping, crawling, or data extraction from our systems or client-facing software without written permission is not permitted.

• You may not attempt to gain unauthorised access to any part of our infrastructure, systems, or databases.

• The software must only be used for its intended commercial purpose. Using it to process fraudulent transactions or unlawful activity will result in immediate termination.

• Multi-tenant or white-label use of Laddoo POS or any QuantaTechLabs product requires a separate commercial agreement.

Either party may terminate a service engagement subject to the notice periods and conditions defined in the relevant SOW or service agreement. General conditions are as follows:

• Project-based engagements may be cancelled by the client with 14 days written notice. Work completed to the date of cancellation will be invoiced and payable.

• Monthly subscriptions (including Laddoo POS) may be cancelled with 30 days written notice before the next billing cycle. No refunds are issued for the current billing period.

• We may suspend or terminate services immediately if: (a) payment is overdue by more than 30 days; (b) you breach any material provision of these Terms; (c) your use poses a security or legal risk.

• Upon termination, access to hosted software, dashboards, and managed services will be revoked. You are responsible for exporting your data before the termination date.

• QuantaTechLabs will retain a copy of client project files for 90 days post-termination. After this period, files may be permanently deleted.

Termination does not relieve you of any financial obligations accrued prior to the termination date.

Your use of our services is also governed by our Privacy Policy, available at quantatechlabs.com/privacy-policy. The Privacy Policy is incorporated into these Terms by reference.

We process client and user data solely for the purpose of delivering, improving, and supporting our services. We do not sell personal data to third parties. Data handling for Laddoo POS transactions, including customer PII and financial records, is subject to applicable data protection laws.

• You are responsible for ensuring your use of our software complies with applicable data protection regulations (e.g., GDPR, PDPB) in your jurisdiction.

• Laddoo POS stores transaction data using AES-256 encryption at rest and TLS 1.2+ in transit.

• We implement data minimisation practices and only retain data for as long as necessary for the stated purpose.

QuantaTechLabs reserves the right to update these Terms at any time. When we make material changes, we will update the "Last Updated" date on this page and, where appropriate, notify active clients via email.

Your continued use of our services after any changes constitutes acceptance of the revised Terms. If you do not agree with the updated Terms, you must discontinue use of our services and notify us in writing.

We recommend reviewing these Terms periodically. Previous versions are available upon request.

For all legal enquiries, contract questions, or concerns about these Terms, please contact our team. We aim to respond to all formal enquiries within 5 business days.