Overview
QuantaTechLabs ("we", "our", or "us") is a technology agency and product engineering studio headquartered in India. We build and deliver services including website development, search engine optimisation (SEO), enterprise resource planning (ERP) and customer relationship management (CRM) systems, point-of-sale software (Laddoo POS), and IT consulting.
This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website (quantatechlabs.com), use our products, or engage with us as a client or prospective client. By accessing our website or services, you agree to the practices described in this Policy.
This Policy applies to all visitors, users, and clients. If you do not agree with any part of this Policy, please discontinue use of our website and services.
Information We Collect
Information You Provide Directly
Full name, email address, phone number, and company name when you submit a contact or project inquiry form.
Project briefs, requirements, and documentation shared during the discovery and onboarding phases of client engagements.
Billing and payment details processed securely through our payment partners when purchasing software licences or service packages.
Any communications sent to us via email, chat, or support tickets.
Information Collected Automatically
IP address, browser type, operating system, and device identifiers when you visit our website.
Pages visited, time spent on pages, referral URLs, and click-path data collected via analytics tools.
Session cookies and local storage tokens used to remember preferences and maintain navigation state.
Performance metrics such as page load time and Core Web Vitals for website optimisation.
Information from Third Parties
Business contact details obtained through LinkedIn or other professional networks when you engage with our content.
Publicly available business information used for prospecting and outreach.
Referral data when an existing client or partner introduces you to our services.
Analytics & Tracking
We use industry-standard analytics tools to understand how visitors interact with our website and marketing materials. This helps us improve content, performance, and user experience across all our digital products.
Analytics data is collected in aggregate and is not linked to personally identifiable information unless you have explicitly provided it. We take steps to anonymise IP addresses and limit data retention periods in compliance with applicable regulations.
Tools We May Use
Google Analytics — Page views, session duration, traffic sources, and conversion tracking.
Vercel Analytics — Real-time performance metrics, Core Web Vitals, and edge function usage.
Hotjar or equivalent — Heatmaps and session recordings to understand UX patterns (with consent).
Meta Pixel / LinkedIn Insight Tag — Campaign attribution and retargeting for paid advertising.
You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
Data Security
We take the security of your personal data seriously. QuantaTechLabs implements a range of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction.
Security Measures
All data transmitted between your browser and our servers is encrypted using TLS 1.2 or higher.
Access to client data is restricted to authorised personnel on a need-to-know basis.
We conduct regular security audits, dependency reviews, and penetration testing on products we develop and operate.
Client project data is stored in secure cloud environments with access logging and multi-factor authentication enforced.
Laddoo POS - our point-of-sale system - stores transaction data with AES-256 encryption at rest and follows PCI-DSS best practices.
We maintain incident response procedures and will notify affected users of any data breach within 72 hours of discovery where legally required.
While we employ strong security practices, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and to report any suspected vulnerabilities to connect@quantatechlabs.com.
Third-Party Services
In delivering our services, we integrate with a number of trusted third-party providers. These providers may have access to certain information necessary to perform their functions. We do not sell your personal data to any third party.
Service Providers
Cloud Hosting - Vercel, AWS, or similar platforms for deploying and serving web applications.
Email & Communication - SMTP providers and CRM tools for project communication and client onboarding.
Payment Processing - Razorpay or Stripe for handling invoicing and subscription billing securely.
Project Management - Internal tools (such as Notion or Linear) for tracking deliverables and client briefs.
Google Workspace - For email, document collaboration, and calendar management.
CDN Providers - Cloudflare or similar, for performance optimisation and DDoS protection.
All third-party providers are contractually obligated to handle your data in accordance with applicable privacy regulations and to use it only for the specific purposes for which it was shared. We recommend reviewing the privacy policies of any third-party services you interact with directly.
Your Rights
Depending on your jurisdiction, you may have specific rights with respect to your personal data. QuantaTechLabs respects these rights and will respond to verified requests within the timeframes required by applicable law.
Rights You May Have
Right to Access - Request a copy of the personal data we hold about you.
Right to Rectification - Ask us to correct inaccurate or incomplete personal data.
Right to Erasure - Request deletion of your personal data where we no longer have a legitimate purpose to retain it.
Right to Restrict Processing - Ask us to limit how we use your personal data in certain circumstances.
Right to Data Portability - Request your data in a structured, machine-readable format.
Right to Object - Object to processing of your personal data for direct marketing or legitimate interest purposes.
Right to Withdraw Consent - Where processing is based on your consent, you may withdraw it at any time without affecting prior processing.
To exercise any of the above rights, please contact us at connect@quantatechlabs.com. We may need to verify your identity before fulfilling a request. We will not discriminate against you for exercising any of these rights.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide a more prominent notice.
We encourage you to review this Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes constitutes your acceptance of the updated Policy.
Archived versions of this Policy are available upon request by emailing connect@quantatechlabs.com.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to get in touch. Our team will respond to all privacy-related inquiries within 5 business days.
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If you have any concerns about how we handle your data, reach out directly and we'll respond within 5 business days.